Refund Policy

coursecast has no subscriptions, plans, or recurring charges. You buy a credit pack once, and that is the only time you are charged — so there is no renewal to worry about and nothing to cancel. Credits never expire, and the course files you download are yours to keep either way.

If you buy a credit pack and change your mind, email us within 14 days of purchase and we will refund it — no questions asked. A pack counts as unused if none of its credits have been spent.

• Applies to any unused pack, not just your first purchase.
• Email billing@trycoursecast.com from the email address on your account.

If you have spent some of a pack’s credits within the 14-day window, we refund the remainder pro-rata: the unspent credits at the pack’s per-credit price, minus the credits you have already used. For example, if you bought the $10 pack (5 credits) and spent 2 credits, we refund the 3 unspent credits at $2 each — $6.

A spent credit means a course was generated and delivered to you, so spent credits are not refundable — with one automatic exception:

• Failed generations refund themselves. If a course generation fails, the credit is returned to your balance instantly — you do not need to ask.

To request a refund, email us from the account email you purchased with:

• Send your request to billing@trycoursecast.com with the subject “Refund request”.
• No reason is required for unused packs — though if you share one, it helps us improve.
• Refunds are returned to your original payment method via Stripe, typically within 5–10 business days depending on your bank.

Refunds are generally not available where:

• The 14-day window has passed.
• The credits were spent on successful generations — the course was created and delivered.
• An account was suspended or terminated for violating our Terms.
• Usage indicates abuse of the refund policy or the Service.

Nothing in this policy limits any statutory refund or cancellation rights you have under the consumer-protection laws of your country.

If something looks wrong on your bill, please contact us first — we can almost always sort it out faster than a chargeback. Filing a chargeback without contacting us may lead to suspension of your account while the dispute is reviewed.

Questions about billing or refunds? Email us at billing@trycoursecast.com.